← Back to Support

Troubleshooting

If Merlyn isn't working as expected, this is the best place to start. This guide is designed to help you quickly diagnose and resolve the most common issues. We recommend starting with the symptom that best describes your problem.

If your problem is...Start Here
šŸŽ™ļø Merlyn Doesn't Hear Me (Voice)Your voice commands are not working, or Merlyn is slow to respond.
šŸ–±ļø Remote/Puck Is DisconnectedYour AirMouse or D-pad is unresponsive, or the remote's LED light is dark/blinking.
šŸ’» App Installation & Setup IssuesThe application won't install, update, or is showing on the wrong screen.
šŸ”‘ Sign-In & License ErrorsYou are seeing messages like "No Active License" or are prompted to log in.
šŸ”Š Merlyn Doesn't Speak / Volume Control FailsMerlyn is hearing your commands but the volume control doesn't work, or you cannot hear the audio response.

Still need help?

Email our support team at mattwoodward@merlyn.org.

Email support