| App Status/Error Message | Action/Resolution Path |
|---|---|
| "Click here to sign in" | Action: Log in with your school email. |
| "Incorrect Region" | Action (Self-Service): 1. Open the overlay, click Account icon, and select "Change Region." 2. Or, log out and select the correct region before logging in. |
| "No Active License" / "License Expired" | Action: Contact your School/District Administrator to check license assignment or renewal. |
| Login Successful, but Feature Fails | Action: Log out completely and log back in to force a roster re-synchronization. |
Run Diagnostic Tool: Run the tool and send the log file to your Admin.
Admin Check: Spelling is Critical! (For IT Admin): Before contacting Merlyn Support, please double-check the spelling of the teacher's email address in the management console (manage.merlyn.org).
Email our support team at mattwoodward@merlyn.org.