Remote is Non-responsive

B. Quick Fixes: Physical & Environmental

1. Remove the Sticker: Ensure the sticker has been removed from the D-pad.

2. Use a Direct Port: Move the USB dongle directly into a computer port, avoiding hubs, docks, or adapters.

3. Check for Interference: Ensure the dongle is not placed directly next to HDMI or power cables.

C. Diagnostic Flow: The Connection Check

1. Observation: When you plug the dongle in, the remote's LED should rapidly blink blue while searching, then stabilize/turn off when connected.

2. If Blinking Blue Stays On (Pairing Search Failure): Proceed to the Pairing Repair Procedure (D).

3. If Remote is Dark (Power Failure): Change the battery or fully charge the remote.

D. The Pairing Repair Procedure

• Action: Follow the full re-pairing procedure for your Merlyn remote:

  1. Press Mission Control + Thumbs Down for longer than 3 seconds to delete pairing. The red indicator light will flash to indicate pairing has been deleted.

  2. Press Back + 2 to start pairing with the receiver. The indicator light will flash blue to indicate pairing was successful.

• Retest: After re-pairing, check the AirMouse function.

E. Final Escalation

• If re-pairing fails, the issue is environmental or driver-related. Contact your IT Admin for assistance with checking system drivers.

🛑 Still Stuck? Contact Merlyn Support

• Email log files and confirmation of steps completed to:
  mattwoodward@merlyn.org