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FAQs

Why is my antivirus blocking the Merlyn app from installing on my computer?

Due to the permissions required to successfully run the Merlyn desktop application, some security softwares may temporarily prevent the install on your computer. Certain programs will even uninstall the application with a routine system restart or update, based on your district policies.

Based on your system settings, you can grant an exception to allow the download using the steps in the articles below:

  • Windows Security: Exclude application
  • Windows Defender: Application Control Policy
  • Bitdefender Firewall
  • Bitdefender: Advanced Threat Defense
  • Google Workspace
  • Apple Mac: App Exception
  • HP Wolf Security
  • Norton Security
  • McAfee Firewall

Still need help?

Email our support team at mattwoodward@merlyn.org.

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